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Shipping & Returns

Shipping Policy

At OpluXe, we strive to ensure that your orders are processed and delivered to you in a timely manner. Here's what you need to know about our shipping policy:

  • hipping Methods: We offer a variety of shipping options to accommodate your needs, including standard and expedited shipping. The available shipping methods may vary depending on your location and the items in your order.

  • Processing Time: Orders are typically processed and dispatched within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer.

  • Delivery Time: Delivery times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes between 3-7 business days for domestic orders, while international orders may take longer to arrive.

  • Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery online.

  • Shipping Costs: Shipping costs are calculated based on the weight of your order, your location, and the selected shipping method. The shipping costs will be displayed at checkout before you complete your purchase.

  • International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.

  • Shipping Restrictions: Some items may be subject to shipping restrictions or regulations due to their size, weight, or contents. If your order contains any restricted items, we will notify you and provide alternative shipping options if available.

At OpluXe, we are committed to ensuring that your orders are delivered to you safely and efficiently. If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. Thank you for choosing OpluXe for your shopping needs.

Return & Exchange Policy

At OpluXe, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy. Here's what you need to know:

 

  • Eligibility: To be eligible for a return or exchange, items must be unused, in their original condition, and returned within [insert number] days of delivery. Proof of purchase is required for all returns and exchanges.

  • Return Process: If you would like to return or exchange an item, please contact our Customer Care team at [insert email address] to initiate the return process. Our team will provide you with instructions on how to return the item and issue a return authorization number if required.

  • Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure that your return is delivered to us safely.

  • Refunds: Once we receive and inspect your returned item, we will process your refund to the original method of payment. Please note that it may take [insert number] business days for the refund to appear in your account, depending on your bank or credit card issuer.

  • Exchange Process: If you would like to exchange an item for a different size, color, or style, please contact our Customer Care team to arrange the exchange. We will do our best to accommodate your request, subject to availability.

  • Non-Returnable Items: Some items may be non-returnable or ineligible for exchange due to hygiene reasons, customization, or other factors. These items will be clearly marked as non-returnable on our website.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact our Customer Care team immediately to arrange for a replacement or refund.

At OpluXe, we are committed to ensuring that you are satisfied with your shopping experience. If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us. Thank you for choosing OpluXe for your shopping needs.

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